Accessing the Help Portal in CareMonitor

Accessing the Help Portal is a simple process designed to provide you with assistance and answers to your questions. By following these straightforward steps, you can easily log in and utilize the support resources available to you.

Step-by-Step Guide

Step 1: Locate Your Profile
After logging into the CareMonitor application, direct your attention to the bottom left corner of your screen. Here, you will see your name displayed. This indicates that you are successfully logged in.

Step 2: Open Options
Click on your name. This action will prompt a small window to open, revealing several options related to your account settings and support features.

Step 3: Access Help Portal
Among the options listed, you will find the “Help Portal” feature, marked by a ‘+’ symbol inside a circle. Click on this option to proceed.

Step 4: Automatic Login
Upon clicking the Help Portal, you will be directed straight to the help/support portal. The system will log you in automatically, eliminating the need for you to enter any additional login credentials.

Conclusion

By following these steps, you should have no trouble accessing the Help Portal and making full use of the support resources available to you. If you encounter any issues or have further questions, the Help Portal will provide you with the necessary assistance.

FAQs

1. Where can I find my profile in the CareMonitor application?
Your profile is located at the bottom left corner of the screen after you log in, where your name will be displayed.

2. What should I do after clicking on my name?
Clicking your name will open a small window that provides several options, including access to the Help Portal.

3. How do I access the Help Portal?
Find the option labeled “Help Portal” with a ‘+’ symbol inside a circle in the menu that appears after clicking your name, and click on it.

4. Do I need to enter my login credentials to access the Help Portal?
No, the system will automatically log you into the Help Portal, so you won’t need to enter any additional credentials.

5. What if I encounter issues while accessing the Help Portal?
If you have trouble accessing the Help Portal, check your internet connection or try logging out and back into the CareMonitor application. If issues persist, consider reaching out to your internal support team.

6. What resources can I find in the Help Portal?
The Help Portal offers a variety of resources, including FAQs, troubleshooting guides, and contact information for support representatives.

If you have any further questions or need assistance, please don't hesitate to reach out to our support channel. We’re here to help! 

 Digital Healthcare Platform | CareMonitor