Reset Password for CareMonitor Mobile Application

If you've forgotten your password or need to reset it for any reason, CareMonitor provides a straightforward process to help you regain access to your account. Below are detailed steps and important information to guide you through resetting your password:

Step 1:  Open CareMonitor Mobile Application.

Step 2: Tap on Get Help.

Step 3. Choose Reset your password.

Step 4. Please enter your Last Name.

Step 5. Enter your Date of birth.

Step 6. Please enter your phone number or email address. You will receive a six-digit code at your mobile number or email address.

Step 7. Enter the code you received.

Step 8. It will now give you the option to enter the new password.

Step 9. After saving the new password, you will be redirected to login page.

Step 10. Please login to CareMonitor application using your email and New Password.

FAQs 

1. How do I reset my password in the CareMonitor mobile application?
You can reset your password by following these steps:

• Open the CareMonitor Mobile Application.
• Tap on "Get Help."
• Choose "Reset your password" and follow the prompts.
  
  

2. What information do I need to provide to reset my password?
You will need to enter your last name, date of birth, and either your phone number or email address.

3. How will I receive the verification code?
After entering your phone number or email address, you will receive a six-digit code via SMS or email.

4. What should I do with the verification code?
Enter the six-digit code you received in the app to proceed with resetting your password.

5. What happens after I enter the verification code?
Once you enter the code, you will be prompted to create a new password.

6. Is there any specific format I need to follow for the new password?
Make sure your new password meets the security requirements specified in the app (e.g., minimum length, special characters).

7. What should I do after saving my new password?
After saving your new password, you will be redirected to the login page of the CareMonitor application.

8. How do I log in after resetting my password?
To log in, use your email address and the new password you just created.

9. What if I don’t receive the verification code?
If you don't receive the verification code, check your spam/junk folder in your email or ensure that your phone number is correct. You can also request the code again.

10. Can I reset my password if I have forgotten my email or phone number?
You will need access to the email address or phone number associated with your account to receive the verification code. If you don't have access, please contact CareMonitor support for assistance.

Digital Healthcare Platform | CareMonitor